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Quality secrets : the Baldrige Award winners speak.

Author: Tim WhiteHorst SchulzeHank HayesPaul KahnGreg HughesAll authors
Publisher: Princeton, NJ : Films for the Humanities, ©1993.
Series: TechnoPolitics.; Blackwell business strategies.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
Presents the 1992 Malcolm Baldrige National Quality Award winners and details the strategies their companies employed to become the best in the business. Tim White interviews the presidents of each company: Horst Schulze of the Ritz Carlton Hotels, Hank Hayes of Texas Instruments Defense Systems and Electronics Group, Paul Kahn of AT & T Universal Card Service, and Greg Hughes of AT & T Transmission Systems.  Read more...
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Details

Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Tim White; Horst Schulze; Hank Hayes; Paul Kahn; Greg Hughes; Blackwell Corporation (Washington, D.C.); Films for the Humanities (Firm)
OCLC Number: 29993728
Notes: Title from cassette label and publisher's catalog.
Subtitle on container: The Baldridge [sic] Award winners speak.
Credits: Produced by the Blackwell Corporation for Films for the Humanities, Inc.
Performer(s): Tim White.
Description: 1 videocassette (27 min.) : sd., col. ; 1/2 in. + 1 viewer's guide.
Details: VHS.
Series Title: TechnoPolitics.; Blackwell business strategies.
Other Titles: Quality management

Abstract:

Presents the 1992 Malcolm Baldrige National Quality Award winners and details the strategies their companies employed to become the best in the business. Tim White interviews the presidents of each company: Horst Schulze of the Ritz Carlton Hotels, Hank Hayes of Texas Instruments Defense Systems and Electronics Group, Paul Kahn of AT & T Universal Card Service, and Greg Hughes of AT & T Transmission Systems. Outlines how Total Quality Management programs are incorporated into the culture of a company.

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