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Quality without tears : the art of hassle-free management

Author: Philip B Crosby
Publisher: New York : McGraw-Hill, ©1984.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Philip B Crosby
ISBN: 007014530X 9780070145306 0452256585 9780452256583
OCLC Number: 10277859
Notes: Includes index.
Description: xiii, 205 pages ; 21 cm
Contents: The Profile of a Problem Organization --
The Quality Vaccine --
Demotivation --
A Quality Carol --
Determination --
The First Absolute: The Definition of Quality is Conformance to Requirements --
The Second Absolute: The System of Quality is Prevention --
The Third Absolute: The Performance Standard is Zero Defects --
The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance --
Education --
Implementation --
Team Actions --
Team Executions --
The Saving of Emory Spellman --
The Dehassling of Lightblue --
Some Success Stories --
Mixing the Vaccination Serum --
How Come Very Little Ever Improves All By Itself? --
Guidelines for Browsers.
Responsibility: Philip B. Crosby.
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