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Quality

Author: Donna C S Summers
Publisher: Upper Saddle River, N.J. : Prentice Hall, ©1997.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Donna C S Summers
ISBN: 0024185663 9780024185662
OCLC Number: 34355688
Description: xi, 546 pages : illustrations ; 25 cm + 2 computer discs (3 1/2 in.)
Contents: 1. Quality Basics --
2. Quality Advocates and Total Quality Management --
3. Quality Improvement: Problem Solving --
4. Statistics --
5. Variable Control Charts --
6. Process Capability --
7. Other Variable Control Charts --
8. Probability --
9. Quality Control Charts for Attributes --
10. Reliability --
11. Quality Costs --
12. Product Liability --
13. Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldrige Award --
14. Benchmarking and Auditing --
Appendix 1. Normal Curve Areas [actual symbol not reproducible] --
Appendix 2. Factors for Computing Central Lines and 3 [sigma] Control Limits for [actual symbol not reproducible], s, and R Charts --
Appendix 3. Cumulative Binomial Probability Distribution --
Appendix 4. Poisson Distribution --
Appendix 5. About PQ Systems.
Responsibility: Donna C.S. Summers.

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