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Quest for excellence XII

Author: National Institute of Standards and Technology (U.S.); Foundation for the Malcolm Baldrige National Quality Award.; Image Associates Productions.
Publisher: Gaithersburg, MD : The Institute, 2000.
Edition/Format:   VHS video : VHS tape : National government publication   Visual material : English
Database:WorldCat
Summary:
Highlights winners of the 1999 Malcolm Baldrige National Quality Award: manufacturing, STMicroelectronics, Inc., Region Americas; service, BI and The Ritz-Carlton Hotel Company, L.L.C.; small business, Sunny Fresh Foods. Discusses the Baldrige quality principles, the audit process, and how this process is also being applied to education and health care.
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Details

Material Type: Government publication, National government publication, Videorecording
Document Type: Visual material
All Authors / Contributors: National Institute of Standards and Technology (U.S.); Foundation for the Malcolm Baldrige National Quality Award.; Image Associates Productions.
OCLC Number: 45877131
Language Note: Closed-captioned for the hearing impaired.
Notes: "March 2000."
Credits: Videography, John Murphy, Michael Marton, George Sozio; narrator, Melissa Leebaert, Terry MacDonald.
Description: 1 videocassette (78:05) : sd., col. ; 1/2 in.
Details: VHS.
Contents: Conference version (11:45) --
Information version (47:30) --
A journey worth beginning (11:00) --
A uniquely rewarding experience (7:50).
Other Titles: Journey worth beginning.
Uniquely rewarding experience.
Quest for excellence 12
Quest for excellence twelve
Responsibility: presented by National Institute of Standards and Technology, Technology Administration, U.S. Department of Commerce and the Foundation for the Malcolm Baldrige National Quality Award ; produced by IMAGE Associates Productions ; writer, Joan Porter ; director and editor, Rastian Wimmer.

Abstract:

Highlights winners of the 1999 Malcolm Baldrige National Quality Award: manufacturing, STMicroelectronics, Inc., Region Americas; service, BI and The Ritz-Carlton Hotel Company, L.L.C.; small business, Sunny Fresh Foods. Discusses the Baldrige quality principles, the audit process, and how this process is also being applied to education and health care.

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