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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/54082711 Title: Question Master : an automated reference system Author: John V Richardson Publisher: OCLC:54082711

  
  

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Subjects

• Electronic reference services (Libraries)
• Decision support systems.

Similar Items

Question Master : an automated reference system

Author:	John V Richardson
Edition/Format:	Article : Document  Computer File : English
Publication:	Annual review of OCLC research, 1997
Summary:	This paper briefly introduces a prototype decision-support system, Question Master, aimed at automating the more routine, factual reference questions encountered in libraries. By presenting a series of Web pages, Question Master guides librarians through a set of clarifying questions before recommending an appropriate electronic or relevant print resource from WorldCat (the OCLC Online Union Catalog). The ultimate goal is to improve the accuracy of reference transactions and, as a result, increase end-user satisfaction.  Read more...
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