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Question Master : an automated reference system
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Question Master : an automated reference system

Author: John V Richardson
Edition/Format:   Article : Document   Computer File : English
Publication:Annual review of OCLC research, 1997
Database:WorldCat
Summary:
This paper briefly introduces a prototype decision-support system, Question Master, aimed at automating the more routine, factual reference questions encountered in libraries. By presenting a series of Web pages, Question Master guides librarians through a set of clarifying questions before recommending an appropriate electronic or relevant print resource from WorldCat (the OCLC Online Union Catalog). The ultimate  Read more...
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Details

Material Type: Document, Internet resource
Document Type: Article, Computer File, Internet Resource
All Authors / Contributors: John V Richardson
OCLC Number: 54082711
Notes: Title from title screen (viewed Jan. 25, 2004).
Details: Mode of access: Internet.
Responsibility: John V. Richardson, Jr.

Abstract:

This paper briefly introduces a prototype decision-support system, Question Master, aimed at automating the more routine, factual reference questions encountered in libraries. By presenting a series of Web pages, Question Master guides librarians through a set of clarifying questions before recommending an appropriate electronic or relevant print resource from WorldCat (the OCLC Online Union Catalog). The ultimate goal is to improve the accuracy of reference transactions and, as a result, increase end-user satisfaction.

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<http://www.worldcat.org/oclc/NaN>
schema:name"Annual review of OCLC research"

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