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Question Master : an automated reference system
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Question Master : an automated reference system

Autore: John V Richardson
Edizione/Formato:   Articolo : Document   Computer File : English
Pubblicazione:Annual review of OCLC research, 1997
Banca dati:WorldCat
Sommario:
This paper briefly introduces a prototype decision-support system, Question Master, aimed at automating the more routine, factual reference questions encountered in libraries. By presenting a series of Web pages, Question Master guides librarians through a set of clarifying questions before recommending an appropriate electronic or relevant print resource from WorldCat (the OCLC Online Union Catalog). The ultimate  Per saperne di più…
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Dettagli

Tipo materiale: Document, Risorsa internet
Tipo documento: Article, Computer File, Internet Resource
Tutti gli autori / Collaboratori: John V Richardson
Numero OCLC: 54082711
Note: Title from title screen (viewed Jan. 25, 2004).
Dettagli: Mode of access: Internet.
Responsabilità: John V. Richardson, Jr.

Abstract:

This paper briefly introduces a prototype decision-support system, Question Master, aimed at automating the more routine, factual reference questions encountered in libraries. By presenting a series of Web pages, Question Master guides librarians through a set of clarifying questions before recommending an appropriate electronic or relevant print resource from WorldCat (the OCLC Online Union Catalog). The ultimate goal is to improve the accuracy of reference transactions and, as a result, increase end-user satisfaction.

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