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RAPID : value management for the business cost of ownership: readiness, architeture, process, integration, deployment

Author: Andrew S Wigodsky
Publisher: Amsterdam ; Boston : Elsevier, ©2004.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "why" behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Wigodsky, Andrew S.
RAPID.
Amsterdam ; Boston : Elsevier, ©2004
(DLC) 2003055571
(OCoLC)52714547
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Andrew S Wigodsky
ISBN: 9781555582890 1555582893 9780080492223 0080492223
OCLC Number: 162594972
Notes: On t.p. the acronym RAPID is spelled-out.
Includes index.
Description: 1 online resource (xxvi, 297 pages) : illustrations
Contents: Taking a Razor to information technology (IT) --
On the classification of IT components --
Using RAPID to identify relationship between architecture and process --
Readiness: solution strategy --
Architecture: foundation services --
Process: best practice --
Integration: coherent infrastructure --
Deployment: questioning change and decision making --
Business cost of ownership --
Shaping RAPID IT solutions --
RAPID IT components --
Beyond cost of ownership --
Appendix A: Hewlett-Packard ITSM activities --
Appendix B: HP infrastructure operations.
Other Titles: Readiness, Arhitecture, Process, Integration, Deployment
Responsibility: Andrew S. Wigodsky.
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Abstract:

Helps managers work with tech workers and their customers to make a well-substantiated argument for IT service investments. This book presents an overview of the "why" behind technology investment  Read more...

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