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Redefining financial services : the new renaissance in value propositions

Author: Joseph A DiVanna
Publisher: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2002.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Redefining Financial Services explores the fundamental redefinition of the role of financial intermediaries in the new century. Combining empirical knowledge with a historical approach, the author reveals that seven centuries of advances in technology have changed the nature of financial services very little. Examining the state of financial services today in the context of the new economy's evolution, Joe DiVanna  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph A DiVanna
ISBN: 033399552X 9780333995525
OCLC Number: 49901759
Description: xvi, 264 pages : illustrations ; 24 cm
Contents: pt. I. Introduction to Value Propositions --
pt. II. The Future of Banking Services. 1. Designing the Twenty-first-century Financial Institution for Value. 2. The Future of Banking: E=mc[superscript 3]. 3. Pervasive Computing: Really Getting to Know Your Toaster. 4. Convergence and the Changing Landscape of Financial Services. 5. eInsurance: Staking a Claim in the New World of Insurance. 6. Capital Markets: Global Aspirations, Regional Values and Local Fears. 7. Introducing eMarketplaces. 8. Web Projects, Infrastructure and Value Propositions. 9. Dot-com Lessons Learned: To Be or Not To Be, Value is the Question --
pt. III. Global Viewpoints. 10. Developing Trust, Brands and Services in African Banking.
Responsibility: Joseph A. DiVanna.
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Abstract:

Redefining Financial Services explores the fundamental redefinition of the role of financial intermediaries in the new century.  Read more...

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'This man is a real live business guru...his book...will be read by Mr DiVanna's considerable global following in the business world...and will undoubtedly be a bestseller in the right circles.' - Read more...

 
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