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Rediscovering public services management

Author: Leslie Willcocks; Jenny Harrow
Publisher: London ; New York : McGraw-Hill, ©1992.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Questions many popular assumptions concerning the nature and role of public sector management. The authors outline the different parameters within which both public and private sector managers  Read more...

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Document Type: Book
All Authors / Contributors: Leslie Willcocks; Jenny Harrow
ISBN: 0077074300 9780077074302
OCLC Number: 25854563
Description: xxxi, 341 pages : illustrations ; 23 cm
Contents: Part 1 The public services since 1979 - partial revolutions: reviewing the current managerial ethos - the import of public sector managerial initiatives since 1979; strategic management in public services - towards a comparative framework; managing public services - initiatives, innovation and organizational learning; addressing key challenges for managing public service delivery. Part 2 Issues and cases in modern public service management: the manager faces the consumer; the manager monitored - reviewing for economy, efficiency, effectiveness and equity; the manager as technologist - the rush to implement IT in the public services; management in the National Health Service; strategies for the responsive organization - managing social services in the 1990s; decision-making, management and perceived usefulness of information - the local government experience; police - changing management.
Responsibility: Leslie Willcocks and Jenny Harrow, editors.

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