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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Michael Hammer; James Champy |
| ISBN: | 1863735054 9781863735056 186448392X 9781864483925 0887306403 9780887306402 088730687X 9780887306877 1863737065 9781863737067 1857880293 9781857880298 |
| OCLC Number: | 221289908 |
| Notes: | Includes index. |
| Description: | vi, 233 p. ; 25 cm. |
| Contents: | 1. The Crisis That Will Not Go Away -- 2. Reengineering - The Path to Change -- 3. Rethinking Business Processes -- 4. The New World of Work -- 5. The Enabling Role of Information Technology -- 6. Who Will Reengineer? -- 7. The Hunt for Reengineering Opportunities -- 8. The Experience of Process Redesign -- 9. Embarking on Reengineering -- 10. One Company's Experience - Hallmark -- 11. One Company's Experience - Taco Bell -- 12. One Company's Experience - Capital Holding -- 13. One Company's Experience - Bell Atlantic -- 14. Succeeding at Reengineering. |
| Responsibility: | Michael Hammer & James Champy. |
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