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Reference and information services in the 21st century : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: New York : Neal-Schuman Publishers, ©2006.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:

Identifying the resources in major subject areas and genres, this title it shows students how to approach the reference query by matching specific types of questions to the most appropriate format.  Read more...

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Genre/Form: Bibliography
Directories
Bibliographie
Répertoires
Additional Physical Format: Online version:
Cassell, Kay Ann.
Reference and information services in the 21st century.
New York : Neal-Schuman Publishers, c2006
(OCoLC)606166876
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 1555705634 9781555705633
OCLC Number: 67921859
Description: xiv, 378 p. : forms ; 23 cm.
Contents: pt. 1. Fundamental concepts. Introducing reference and information services ; Determining the question : in-person, telephone, and virtual reference interviews ; Finding the answer : basic search techniques --
pt. 2. Introduction to major reference sources. Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks : bibliographic resources ; Answering questions about anything and everything : encyclopedias ; Answering questions that require handy facts : ready reference sources ; Answering questions about words : dictionaries ; Answering questions about current events and issues : indexes ; Answering questions about health, law and business : special guidelines and sources ; Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides ; Answering questions about the lives of people : biographical information sources ; Answering questions about governments : government information sources --
pt. 3. Special topics in reference and information work. When and how to use the Internet as a reference tool ; Reader's advisory work ; Reference work with children and young adults ; User instruction in the reference department --
pt. 4. Developing and managing reference collections and services. Selecting and evaluating reference materials ; Managing reference departments ; Assessing and improving reference services ; The future of information service.
Other Titles: Reference and information services in the twenty-first century
Responsibility: Kay Ann Cassell and Uma Hiremath.
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"This textbook and ready reference for today's reference-services librarian nicely combines theory and practical application.... This volume will be useful to library-school students, current Read more...

 
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