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Reference and information services in the 21st century : an introduction
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Reference and information services in the 21st century : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: New York : Neal-Schuman Publishers, ©2006.
Edition/Format:  Book : EnglishView all editions and formats
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Genre/Form: Bibliography
Directories
Bibliographie
Répertoires
Additional Physical Format: Online version:
Cassell, Kay Ann.
Reference and information services in the 21st century.
New York : Neal-Schuman Publishers, c2006
(OCoLC)606166876
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 1555705634 9781555705633
OCLC Number: 67921859
Description: xiv, 378 p. : forms ; 23 cm.
Contents: pt. 1. Fundamental concepts. Introducing reference and information services ; Determining the question : in-person, telephone, and virtual reference interviews ; Finding the answer : basic search techniques --
pt. 2. Introduction to major reference sources. Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks : bibliographic resources ; Answering questions about anything and everything : encyclopedias ; Answering questions that require handy facts : ready reference sources ; Answering questions about words : dictionaries ; Answering questions about current events and issues : indexes ; Answering questions about health, law and business : special guidelines and sources ; Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides ; Answering questions about the lives of people : biographical information sources ; Answering questions about governments : government information sources --
pt. 3. Special topics in reference and information work. When and how to use the Internet as a reference tool ; Reader's advisory work ; Reference work with children and young adults ; User instruction in the reference department --
pt. 4. Developing and managing reference collections and services. Selecting and evaluating reference materials ; Managing reference departments ; Assessing and improving reference services ; The future of information service.
Other Titles: Reference and information services in the twenty-first century
Responsibility: Kay Ann Cassell and Uma Hiremath.
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Linked Data


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schema:description"pt. 1. Fundamental concepts. Introducing reference and information services ; Determining the question : in-person, telephone, and virtual reference interviews ; Finding the answer : basic search techniques -- pt. 2. Introduction to major reference sources. Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks : bibliographic resources ; Answering questions about anything and everything : encyclopedias ; Answering questions that require handy facts : ready reference sources ; Answering questions about words : dictionaries ; Answering questions about current events and issues : indexes ; Answering questions about health, law and business : special guidelines and sources ; Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides ; Answering questions about the lives of people : biographical information sources ; Answering questions about governments : government information sources -- pt. 3. Special topics in reference and information work. When and how to use the Internet as a reference tool ; Reader's advisory work ; Reference work with children and young adults ; User instruction in the reference department -- pt. 4. Developing and managing reference collections and services. Selecting and evaluating reference materials ; Managing reference departments ; Assessing and improving reference services ; The future of information service."
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