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Reference and information services in the 21st century : an introduction

Author: Kay Ann Cassell; Uma Hiremath
Publisher: New York : Neal-Schuman Publishers, ©2011.
Edition/Format:   Print book : English : 2nd ed. revView all editions and formats
Database:WorldCat
Summary:
There are over 1,000 reference resources listed in this book. The hybridization of information sources, the multiplication and diversification of reference services and the sheer exuberance of communicable information make the constant updating of resources an imperative.
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Genre/Form: Bibliography
Directories
Document Type: Book
All Authors / Contributors: Kay Ann Cassell; Uma Hiremath
ISBN: 9781555707408 1555707408
OCLC Number: 709408043
Description: xvii, 461 pages : illustrations ; 23 cm
Contents: Introducing reference and information service --
Determining the question : in-person, telephone, and virtual reference interviews --
Finding the answer : basic search techniques --
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources --
Answering questions about anything and everything : encyclopedias --
Answering questions that require handy facts : ready reference sources --
Answering questions about words : dictionaries --
Answering questions about events and issues, past and present : indexes and full-text databases --
Answering questions about health, law, and business : special guidelines and sources --
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides --
Answering questions about the lives of people : biographical information sources --
Answering questions about governments : government information sources --
When and how to use the Internet as a reference tool --
Reader's advisory work / Mary K. Chelton --
Reference work with children and young adults / Mary K. Chelton --
Information literacy in the reference department --
Selecting and evaluating reference materials --
Managing reference departments --
Assessing and improving reference services --
Reference 2.0 --
The future of information service.
Responsibility: Kay Ann Cassell and Uma Hiremath.

Abstract:

There are over 1,000 reference resources listed in this book. The hybridization of information sources, the multiplication and diversification of reference services and the sheer exuberance of communicable information make the constant updating of resources an imperative.

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