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Reference assessment and evaluation

Author: Tom Diamond; Mark Sanders
Publisher: New York : Haworth Information Press, ©2006.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Offers librarians and administrators several ideas and methods to assess and evaluate reference service in various academic libraries. This book discusses case studies from various colleges and  Read more...

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Additional Physical Format: Online version:
Reference assessment and evaluation.
New York : Haworth Information Press, ©2006
(OCoLC)891647879
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Tom Diamond; Mark Sanders
ISBN: 0789031930 9780789031938 0789031949 9780789031945
OCLC Number: 63171034
Notes: "Co-published simultaneously as Public services quarterly, volume 2, numbers 2/3, 2006."
Description: 200 pages : illustrations (some color) ; 22 cm
Contents: Evaluating the drop-in center : a service for undergraduates / Becky Imamoto --
Forward progress one step at a time : workshops, assessment, and the reference connection / Catherine L. Cranston, Allison V. Level --
Floating and idea : peer observations across the Mississippi / Mary Heinzman, David Weaver --
Merged reference desks in a merged library environment : the impact of merging government publications / Susan L. Kendall, Lorene R. Sisson --
Student assistant training in a small academic library / Ruth Sara Connell, Patricia J. Mileham --
Comparing virtual reference exit survey results and transcript analysis : a model for service evaluation / Joanne B. Smyth, James C. MacKenzie --
Evaluating a chat reference service at the University of South Alabama's Baugh Biomedical Library / Clista C. Clanton, Geneva B. Staggs, Thomas L. Williams --
The University of Texas at Arlington's virtual reference service : an evaluation by the reference staff / Katherine D. Casebier --
Changes in library technology and reference desk statistics : is there a relationship? / Beth Thomsett-Scott, Patricia E. Reese --
Staffing needs of the reference desk at the University of Tennessee at Chattanooga : a statistical approach / Sarla R. Murgai.
Other Titles: Public services quarterly.
Responsibility: Tom Diamond, Mark Sanders, editors.
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