skip to content
The reference interview as a creative art Preview this item
ClosePreview this item
Checking...

The reference interview as a creative art

Author: Elaine Zaremba Jennerich; Edward J Jennerich
Publisher: Englewood, Colo. : Libraries Unlimited, 1997.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
Shows librarians how to combine creativity with professional expertise to improve customer service. After reviewing the historical background of and research on the reference interview, chapters discuss the effects of technology, serving special populations, various types of interviews, problem patrons, and training. Includes interview skills tests, rating sheets, and checklists. This edition reflects sociological  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Online version:
Jennerich, Elaine Zaremba, 1947-
Reference interview as a creative art.
Englewood, Colo. : Libraries Unlimited, 1997
(OCoLC)607685545
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Elaine Zaremba Jennerich; Edward J Jennerich
ISBN: 156308466X 9781563084669
OCLC Number: 36241032
Description: xi, 128 pages ; 24 cm
Contents: Setting the stage --
The actor's tools --
Teaching the role --
Casting --
On stage --
Backdrops and props --
Rehearsals --
One-person shows --
Special performances --
The critics and reviews --
Finale.
Responsibility: by Elaine Z. Jennerich, Edward J. Jennerich.
More information:

Abstract:

Customer service plays an important role in the library reference department. This text shows librarians how to combine creativity with professional expertise in serving patrons. This new edition  Read more...

Reviews

Editorial reviews

Publisher Synopsis

"Shows librarians how to combine creativity with professional expertise to improve customer service."-Reference and Research Book News "An ideal overview of the interview process."-Public Library Read more...

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(4)

User lists with this item (1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/36241032> # The reference interview as a creative art
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "36241032" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/cou> ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/673586#Place/englewood_colo> ; # Englewood, Colo.
   schema:about <http://id.worldcat.org/fast/977601> ; # Interviewing
   schema:about <http://id.loc.gov/authorities/classification/Z711> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/673586#Topic/inlichtingenwerk_dienstverlening> ; # Inlichtingenwerk (dienstverlening)
   schema:about <http://experiment.worldcat.org/entity/work/data/673586#Topic/interviewing> ; # Interviewing
   schema:about <http://id.worldcat.org/fast/1092439> ; # Reference services (Libraries)
   schema:about <http://dewey.info/class/025.52/e21/> ;
   schema:bookEdition "2nd ed." ;
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/40863474> ; # Edward J. Jennerich
   schema:creator <http://viaf.org/viaf/109122309> ; # Elaine Zaremba Jennerich
   schema:datePublished "1997" ;
   schema:description "Shows librarians how to combine creativity with professional expertise to improve customer service. After reviewing the historical background of and research on the reference interview, chapters discuss the effects of technology, serving special populations, various types of interviews, problem patrons, and training. Includes interview skills tests, rating sheets, and checklists. This edition reflects sociological and technological changes over the past decade."@en ;
   schema:description "Setting the stage -- The actor's tools -- Teaching the role -- Casting -- On stage -- Backdrops and props -- Rehearsals -- One-person shows -- Special performances -- The critics and reviews -- Finale."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/673586> ;
   schema:inLanguage "en" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/607685545> ;
   schema:name "The reference interview as a creative art"@en ;
   schema:productID "36241032" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/36241032#PublicationEvent/englewood_colo_libraries_unlimited_1997> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/673586#Agent/libraries_unlimited> ; # Libraries Unlimited
   schema:url <http://catdir.loc.gov/catdir/enhancements/fy1510/96054018-t.html> ;
   schema:workExample <http://worldcat.org/isbn/9781563084669> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GB9827043> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/36241032> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/673586#Agent/libraries_unlimited> # Libraries Unlimited
    a bgn:Agent ;
   schema:name "Libraries Unlimited" ;
    .

<http://experiment.worldcat.org/entity/work/data/673586#Place/englewood_colo> # Englewood, Colo.
    a schema:Place ;
   schema:name "Englewood, Colo." ;
    .

<http://experiment.worldcat.org/entity/work/data/673586#Topic/inlichtingenwerk_dienstverlening> # Inlichtingenwerk (dienstverlening)
    a schema:Intangible ;
   schema:name "Inlichtingenwerk (dienstverlening)"@en ;
    .

<http://id.worldcat.org/fast/1092439> # Reference services (Libraries)
    a schema:Intangible ;
   schema:name "Reference services (Libraries)"@en ;
    .

<http://id.worldcat.org/fast/977601> # Interviewing
    a schema:Intangible ;
   schema:name "Interviewing"@en ;
    .

<http://viaf.org/viaf/109122309> # Elaine Zaremba Jennerich
    a schema:Person ;
   schema:birthDate "1947" ;
   schema:familyName "Jennerich" ;
   schema:givenName "Elaine Zaremba" ;
   schema:name "Elaine Zaremba Jennerich" ;
    .

<http://viaf.org/viaf/40863474> # Edward J. Jennerich
    a schema:Person ;
   schema:familyName "Jennerich" ;
   schema:givenName "Edward J." ;
   schema:name "Edward J. Jennerich" ;
    .

<http://worldcat.org/isbn/9781563084669>
    a schema:ProductModel ;
   schema:isbn "156308466X" ;
   schema:isbn "9781563084669" ;
    .

<http://www.worldcat.org/oclc/607685545>
    a schema:CreativeWork ;
   rdfs:label "Reference interview as a creative art." ;
   schema:description "Online version:" ;
   schema:isSimilarTo <http://www.worldcat.org/oclc/36241032> ; # The reference interview as a creative art
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.