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Reference renaissance : current and future trends

Author: Marie L Radford; R David Lankes
Publisher: New York : Neal-Schuman Publishers, ©2010.
Edition/Format:   Print book : Conference publication : EnglishView all editions and formats
Summary:
Respected authorities on today's rapidly changing reference landscape Marie L. Radford and R. David Lankes have brought together a pioneering collection that delivers creative, proven guidance to LIS professionals in public, academic, and special libraries and information centers.
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Genre/Form: Conference papers and proceedings
Congresses
Material Type: Conference publication
Document Type: Book
All Authors / Contributors: Marie L Radford; R David Lankes
ISBN: 9781555706807 1555706800
OCLC Number: 501320671
Notes: Chapters updated from original presentations at the Reference Renaissance: Current and Future Trends conference, sponsored by the Bibliographical Center for Research of Aurora, Colorado, and Reference and User Services Association, a Division of the American Library Association, August 4-5, 2008.
Description: xvi, 312 pages : illustrations ; 23 cm
Contents: Reference in the age of Wikipedia, or not --
/ David W. Lewis, keynote speaker --
Theory meets practice : educators and directors talk / Plenary Panel ; remarks by R. David Lankes [and others] --
Getting better all the time : improving communication and accuracy in virtual reference / Marie L. Radford and Lynn Silipigni Connaway --
Balance of power and negotiation of meaning in virtual reference learning environments / Mary Kickham-Samy --
Giving users options for chat reference : effects of QuestionPoint's instant message widget on chat traffic / Virginia Cole --
Unconscious cognition in the genesis of reference queries / Glynn Harmon and Lynn Westbrook --
Systems-centered versus user-centered librarianship : a cognitive sociological view / Hannah Kwon --
Reference librarians' personal theories of practice : a new approach to studying reference service / Amy VanScoy --
New route to an old resource : facilitating access to library research guides for the self-serve generation / Stephanie Alexander, Jennifer Gerke, and Kathryn Lage --
Meeting user's needs through new reference service models / Kay Ann Cassell --
Apples and oranges : creating a hybrid virtual reference service with proprietary chat reference software and free instant messaging services / Lorrie Evans, Nina McHale, and Karen Sobel --
California's AskNow law librarian service / Ralph Stahlberg and Mary Pinard --
Expanding service and enhancing learning : preliminary report on a novel virtual reference collaboration / Andrea Wright and Feili Tu --
You virtually can't miss us : harnessing virtual tools to enhance the quality of our reference services / Judy Ng, Ivy Lee Huey Shin, and Yit Chin Chuan --
Google 2.0 : benefits and burdens / Wayne Bivens-Tatum --
Stayin' alive in the Google age : adding custom search engines for better Internet results / Lilia Murray --
Innovations from the inside out / Lisa A. Ancelet and Lorin Flores Fisher --
Neoreference : looking for new models in response to disjunctive change / Susan Beatty and Helen Clarke --
Drawing in the community for reference services at Wilkinson Public Library in Telluride, Colorado / Sarah Lawton --
You bought it, now sell it : creating a reference renaissance in the public library by marketing collections and services / Bernadine Goldman, Lizzie Eastwood, and Karen Long --
Utilizing new staff training initiatives to develop and implement reference competencies at the University of Nevada, Las Vegas libraries / Victoria Nozero and Sidney Lowe --
Reference training through a co-mentoring program / Louise Klusek and Christopher Tuthill.
Responsibility: edited by Marie L. Radford and R. David Lankes.

Abstract:

Offers guidance to LIS professionals in public, academic, and special libraries and information centers. This book lets you learn about various modes of virtual reference, re-invented face-to-face  Read more...

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