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The reinventing government facilitators guide : introducing frontline employees to reinvention

Author: David Osborne
Publisher: San Francisco, CA : Jossey-Bass Publishers, 1998.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

From David Osborne, the best--selling author of Reinventing Government and Victor Colon Rivera comes the training material you need to implement reform and renewal in government.

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Document Type: Book
All Authors / Contributors: David Osborne
ISBN: 0787941018 9780787941017
OCLC Number: 970425119
Description: 417 p.27
Contents: OVERVIEW; TWO-DAY WORKSHOP; Opening the Workshop; Introduction to Reinventing Government; Module I: Clarifying Your Purpose; Principle 1. Customer-Driven Government; Principle 2. Mission-Driven Government; Principle 3. Anticipatory Government; Module II: Enhancing Your Performance; Principle 4. Results-Oriented Government; Principle 5. Competitive Government; Principle 6. Enterprising Government; Module III: Shifting Your Locus of Control; Principle 7. Decentralized Government; Principle 8. Community-Owned Government; Module IV: Increasing Your Leverage; Principle 9. Catalytic Government; Principle 10. Market-Oriented Government; ONE-DAY WORKSHOP; Opening the Workshop; Introduction to Reinventing Government; Module I: Clarifying Your Purpose; Principle 1. Customer-Driven Government; Principle 2. Mission-Driven Government; Module II: Enhancing Your Performance; Principle 4. Results-Oriented Government; Module III: Shifting Your Locus of Control; Principle 7. Decentralized Government; EXTENDED APPLICATIONS AND OPTIONAL EXERCISES; Principle 1. Customer-Driven Government; Principle 2. Mission-Driven Government; Principle 6. Enterprising Government; Principle 7. Decentralized Government; Principle 9. Catalytic Government; Principle 10. Market-Oriented Government; REPRODUCIBLE MASTERS; THE REINVENTING GOVERNMENT WORKBOOK.
Responsibility: David Osborne, Victor Colón Rivera.

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