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Reinventing public service delivery in India : selected case studies

Author: Vikram K Chand
Publisher: Washington, DC : World Bank ; New Delhi ; Thousand Oaks : Sage Publications, 2006.
Edition/Format:   Print book : International government publication : EnglishView all editions and formats
Database:WorldCat
Summary:
"This volume focuses on successful innovations in public service delivery in India and draws lessons for scaling-up and replication. It documents and analyzes eight cases of innovation in service delivery across a range of sectors in India along with two additional papers on strategies to surmount larger strategic constraints to improved service delivery." "By presenting these detailed case studies of how public  Read more...
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Genre/Form: Case studies
Material Type: Government publication, International government publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Vikram K Chand
ISBN: 0761934898 9780761934899 9788178296395 817829639X
OCLC Number: 67239828
Description: 404 pages : illustrations ; 22 cm
Contents: 1. Institutional innovations in public service delivery in India : cases and lessons / Vikram K. Chand --
2. Promoting competition in India's telecom sector / Rahul Mukherji --
3. Electronic delivery of citizen services : Andhra Pradesh's E-Seva model / Subhash Bhatnagar --
4. Transforming service delivery in an Indian state : reform at the department of registration and stamps in Maharashtra / Jonathan Caseley --
5. Making service delivery reforms work : the Bangalore experience / Suresh Balakrishnan --
6. Rogi Kalyan Samitis : a case study of hospital reforms in Madhya Pradesh / Rajeev Sadanandan and N. Shiv Kumar --
7. Rajasthan's experience in improving service delivery in education / Prema Clarke and Jyotsna Jha --
8. The political economy of the public distribution system in Tamil Nadu / A. K. Venkatsubramanian --
9. Human development in Tamil Nadu and Karnataka : a comparison / Sangeeta Goyal --
10. Anti-corruption in India : issues and strategies / Vikram Menon --
11. Electoral finance reform : the relevance of international experience / E. Sridharan.
Responsibility: edited by Vikram K. Chand.
More information:

Abstract:

"This volume focuses on successful innovations in public service delivery in India and draws lessons for scaling-up and replication. It documents and analyzes eight cases of innovation in service delivery across a range of sectors in India along with two additional papers on strategies to surmount larger strategic constraints to improved service delivery." "By presenting these detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform. This book will appeal to all those who are interested and involved in public service delivery in India, including scholars, development practitioners, NGOs, politicians, and administrators."--BOOK JACKET.

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The volume -seeks to give the reader a deeper understanding of the key causal factors and processes involved in reform over time, as well as some of the basic systemic issues that can potentially Read more...

 
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