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Reinventing the wheel : the science of creating lifetime customers

Author: Chris Zane
Publisher: Dallas, Tex. : BenBella Books, ©2011.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Chris Zane
ISBN: 9781935618157 1935618156
OCLC Number: 505420547
Description: xviii, 206 p. ; 22 cm.
Contents: What business are you in? --
Building lifetime relationships --
A winning proposition --
Planting seeds --
Stretch your comfort zone --
Game-changing tactics --
Focus on continuous improvement --
Hiring help --
Mix it up --
Think nationally, act locally.
Responsibility: Chris Zane.

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"Chris' practical approach for balancing the art and science of service delivers exceptional customer experience. This book is a must-read for anyone seeking to maximize the value of lifelong Read more...

 
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