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The relationship edge in business : connecting with customers and colleagues when it counts

Author: Jerry Acuff; Wally Wood
Publisher: Hoboken, N.J. : Wiley, ©2004.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
With real case studies and step-by-step guidance, The Relationship Edge in Business shows you how to:Develop the right mindset-understand that personal relationships are vital to business successAsk the right questions--discover the common ground you share with othersDo the right thing--be truthful and straightforward or you'll undermine the goodwill you've worked so hard to build.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Acuff, Jerry, 1949-
Relationship edge in business.
Hoboken, N.J. : Wiley, ©2004
(DLC) 2003063490
(OCoLC)53285150
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jerry Acuff; Wally Wood
ISBN: 0471655902 9780471655909
OCLC Number: 55692041
Description: 1 online resource (xvii, 237 pages) : illustrations
Contents: THE RELATIONSHIP EDGE IN BUSINESS; CONTENTS; Foreword; Acknowledgments; Chapter 1 CLIMBING THE RELATIONSHIP PYRAMID; Chapter 2 WHAT STRONG RELATIONSHIPS REQUIRE; Chapter 3 TWENTY QUESTIONS; Chapter 4 GOOD QUESTIONS PROMOTE MEANINGFUL DIALOGUE; Chapter 5 IT'S A SMALL WORLD AFTER ALL; Chapter 6 IT'S NOT WHAT YOU KNOW; IT'S WHAT YOU DO; Chapter 7 INTERACTS WELL WITH OTHERS; Chapter 8 DECIDE ON YOUR GOALS; Chapter 9 AND WHAT IF YOU'RE THE BOSS?; Chapter 10 MAINTAINING MEANINGFUL RELATIONSHIPS; Notes; Index.
Responsibility: Jerry Acuff with Wally Wood.
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Abstract:

With real case studies and step-by-step guidance, The Relationship Edge in Business shows you how to:Develop the right mindset-understand that personal relationships are vital to business successAsk the right questions--discover the common ground you share with othersDo the right thing--be truthful and straightforward or you'll undermine the goodwill you've worked so hard to build.

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