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Renegotiating health care : resolving conflict to build collaboration

Author: Leonard J Marcus; Barry C Dorn
Publisher: San Francisco : Jossey-Bass, ©1995.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:

The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book.

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Genre/Form: Case studies
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Leonard J Marcus; Barry C Dorn
ISBN: 0787901512 9780787901516 0787950211 9780787950217
OCLC Number: 32702049
Description: xx, 453 pages ; 24 cm
Contents: Pt. I. Conflict --
1. Why conflict? --
2. Moving beyond conflict --
3. Setting the stage for negotiation --
--
Pt. II. Negotiation --
4. Interest-based negotiation --
5. Framing to generate options --
6. Reframing to spur momentum --
--
Pt. III. Health Care Practice --
7. A public health and health policy perspective / Velvet G. Miller --
8. Health care management : balancing clinical and business perspectives / Janice B. Wyatt --
9. Nursing : negotiating at an uneven table / Phyliss Beck Kritek --
10. The evolving doctor / Barry C. Dorn --
--
Pt. IV. Creating and Resolving Conflict --
11. Positional bargaining --
12. Mediation, arbitration, and dispute resolution --
--
Pt. V. Whole Image Negotiation --
13. Crafting the essentials --
14. Constructing a resilient balance
Responsibility: Leonard J. Marcus ; with Barry C. Dorn [and others].

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"Altogether this is a fun book, which is also practical and has some new ideas. I think both new and old managers will get something from it." (Barbara Barnum, RN, Ph.D., Editor, Nursing Leadership Read more...

 
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