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Renegotiating health care : resolving conflict to build collaboration

Author: Leonard J Marcus; Barry C Dorn
Publisher: San Francisco : Jossey-Bass, 1999.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book.

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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Marcus, Leonard J.
Renegotiating health care.
San Francisco : Jossey-Bass, 1999
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Leonard J Marcus; Barry C Dorn
ISBN: 0585326924 9780585326924
OCLC Number: 45842602
Description: 1 online resource (xx, 480 pages)
Contents: 1. Why Conflict?; 2. Moving Beyond Conflict; 3. Setting the Stage for Negotiation; 4. Interest-Based Negotiation; 5. Framing to Generate Negotiation Options; 6. Reframing to Spur Momentum; 7. A Public Health and Health Policy Perspective (Velvet Miller); 8. Health Care Management: Balancing Clinical and Business Perspectives (Janice B. Wyatt); 9. Nursing at an Uneven Table (Phyllis Kritek); 10. The Evolving Doctor (Barry Dorn); 11. Positional Bargaining; 12. Mediation, Arbitration, and Dispute Resolution; 13. Crafting the Essentials; 14. Constructing a Resilient Balance.
Responsibility: Leonard J. Marcus ; with Barry C. Dorn [and others].

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"Altogether this is a fun book, which is also practical and has some new ideas. I think both new and old managers will get something from it." (Barbara Barnum, RN, Ph.D., Editor, Nursing Leadership Read more...

 
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