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Resolving conflict

Author: Gregory Tillett, Ph. D.; Brendan French
Publisher: South Melbourne, Vic. : Oxford University Press, 2010.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:
Resolving Conflict 4th edition presents the principles, process and practical skills for resolving conflict. The book emphasises the importance of preparatory work in the resolution of conflict and explores a wide range of human conflict situations. Drawing on case studies and incorporating questions, examples and checklists, readers are encourage to develop an informed, critical, reflective and creative approach to  Read more...
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Document Type: Book
All Authors / Contributors: Gregory Tillett, Ph. D.; Brendan French
ISBN: 9780195568042 0195568044
OCLC Number: 488979413
Notes: Previous edition: 2006.
Description: vi, 314 pages : illustrations ; 25 cm
Contents: 1. Conflict and Its Resolution --
2. Communication and Conflict Resolution --
3. Investigation for Dispute Resolution --
4. Dispute-Resolving Interviewing --
5. Analysing Conflict --
6. Evaluation for Dispute Resolution --
7. Planning and Preparation for Resolution --
8. Collaborative Processes --
9. Facilitative Processes including Mediation --
10. Determinative Processes including Arbitration --
11. The Conflict-Resolution Process --
12. Practical Conflict-Resolution Skills --
13. When Things Go Wrong --
14. Specific Types and Areas of Conflict --
15. Conflict Resolution, the Law, and Ethics --
16. Making Conflict Resolution Work --
17. An Example of Analysis and Planning. Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice.
Responsibility: Gregory Tillett, Brendan French.

Abstract:

Resolving Conflict is a practical guide to conflict-resolution principles, processes and skills.  Read more...

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