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Resolving conflict

Author: Gregory Tillett, Ph. D.; Brendan French
Publisher: South Melbourne, Vic. : Oxford University Press, 2010.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:

Resolving Conflict is a practical guide to conflict-resolution principles, processes and skills.

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Document Type: Book
All Authors / Contributors: Gregory Tillett, Ph. D.; Brendan French
ISBN: 9780195568042 0195568044
OCLC Number: 488979413
Notes: Previous edition: 2006.
Description: vi, 314 pages : illustrations ; 25 cm
Contents: 1. Conflict and Its Resolution 2. Communication and Conflict Resolution 3. Investigation for Dispute Resolution 4. Dispute-Resolving Interviewing 5. Analysing Conflict 6. Evaluation for Dispute Resolution 7. Planning and Preparation for Resolution 8. Collaborative Processes 9. Facilitative Processes including Mediation 10. Determinative Processes including Arbitration 11. The Conflict-Resolution Process 12. Practical Conflict-Resolution Skills 13. When Things Go Wrong 14. Specific Types and Areas of Conflict 15. Conflict Resolution, the Law, and Ethics 16. Making Conflict Resolution Work 17. An Example of Analysis and Planning Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice
Responsibility: Gregory Tillett, Brendan French.

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