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Resolving conflicts at work : eight strategies for everyone on the job

Author: Ken Cloke; Joan Goldsmith
Publisher: San Francisco : Jossey-Bass, ©2005.
Edition/Format:   eBook : Document : English : Rev. edView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Cloke, Ken, 1941-
Resolving conflicts at work.
San Francisco : Jossey-Bass, ©2005
(DLC) 2005007391
(OCoLC)58478522
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ken Cloke; Joan Goldsmith
ISBN: 0787981664 9780787981662
OCLC Number: 61762093
Notes: Includes index.
Description: 1 online resource (1 volume)
Contents: Understand the culture and context of conflict --
Listen actively, empathetically, and responsively --
Acknowledge and integrate emotions to solve problems --
Search beneath the surface for hidden meaning --
Separate what matters from what's in the way --
Stop rewarding and learn from difficult behaviors --
Solve problems creatively, plan strategically, and, negotiate collaboratively --
explore resistance, mediate, and design systems for prevention and resolution.
Responsibility: Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
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