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Resolving conflicts at work : ten strategies for everyone on the job

Author: Ken Cloke; Joan Goldsmith
Publisher: San Francisco : Jossey-Bass, ©2011.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to  Read more...

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Document Type: Book
All Authors / Contributors: Ken Cloke; Joan Goldsmith
ISBN: 9780470922248 0470922249
OCLC Number: 1027920801
Description: xxxii, 368p. : ill. ; 23cm.
Contents: Foreword: Conflict: An Opportunity for Leadership (Warren Bennis). Acknowledgments. Introduction. Ten Strategies for Everyone on the Job. Strategy One. Understand the Culture and Dynamics of Conflict. Strategy Two. Listen Empathetically and Responsively. Strategy Three. Search Beneath the Surface for Hidden Meaning. Strategy Four. Acknowledge and Reframe Emotions. Strategy Five. Separate What Matters from What Gets in the Way. Strategy Six. Solve Problems Paradoxically and Creatively. Strategy Seven. Learn from Difficult Behaviors. Strategy Eight. Lead and Coach for Transformation. Strategy Nine. Explore Resistance and Negotiate Collaboratively. Strategy Ten. Mediate and Design Systems for Prevention. The Authors. Index.
Responsibility: Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.

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