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Resolving conflicts at work : ten strategies for everyone on the job

Author: Ken Cloke; Joan Goldsmith
Publisher: San Francisco : Jossey-Bass, ©2011.
Edition/Format:   Print book : English : 3rd edView all editions and formats
Summary:
"The classic text on resolving workplace conflicts, fully revised and updated, Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In  Read more...
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Document Type: Book
All Authors / Contributors: Ken Cloke; Joan Goldsmith
ISBN: 9780470922248 0470922249 9781118010624 1118010620 9781118010815 1118010817 9781118010822 1118010825
OCLC Number: 712537198
Notes: Includes index.
Description: xxxii, 368 p. ; 23 cm.
Contents: Foreword: Conflict : an opportunity for leadership / by Warren Bennis --
Understand the culture and dynamics of conflict --
Listen empathetically and responsively --
Search beneath the surface for hidden meanings --
Acknowledge and reframe emotions --
Separate what matters from what gets in the way --
Solve problems paradoxically and creatively --
Learn from difficult behaviors --
Lead and coach for transformation --
Explore resistance and negotiate collaboratively --
Mediate and design systems for prevention.
Responsibility: Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.

Abstract:

The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to  Read more...

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