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Resolving patient complaints : a step-by-step guide to effective service recovery

Author: Liz Osborne
Publisher: Gaithersburg, Md. : Aspen, 1995.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Liz Osborne
ISBN: 0834206749 9780834206748
OCLC Number: 31208696
Description: xiv, 197 pages : illustrations ; 30 cm
Responsibility: Liz Osborne.

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