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Resolving personal and organizational conflict : stories of transformation and forgiveness

Author: Ken Cloke; Joan Goldsmith
Publisher: San Francisco : Jossey-Bass Publishers, 2000.
Series: Psychology.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
"Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute and not just on their interests, positions, and stated needs." "Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from  Read more...
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Additional Physical Format: Online version:
Cloke, Ken, 1941-
Resolving personal and organizational conflict.
San Francisco : Jossey-Bass Publishers, 2000
(OCoLC)606390594
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ken Cloke; Joan Goldsmith
ISBN: 0787950602 9780787950606
OCLC Number: 45004732
Description: xx, 217 pages : illustrations ; 24 cm
Contents: The Hidden Meaning of Conflict Stories --
Transforming Stories to Resolve Conflict --
Stories Unheard and Untold --
All in the Family --
Date Rape: Getting to No --
The Fatherless Child --
Stories That Sacrifice Life --
The Frightening Possibility of Success --
Resigned to Being Different --
Addicted to Defeat --
Stories That Hold Organizations Hostage --
Conflict on Board --
School for Scandal --
Communication Down the Drain --
Stories of Boundary Violations --
Sex, Lies, and Mediation --
Neighbors in Spite --
An "F" in Problem Solving --
Conclusion: Living Happily Ever After.
Series Title: Psychology.
Responsibility: Kenneth Cloke, Joan Goldsmith.
More information:

Abstract:

Using the narrative structure method in mediation practice to move people in conflict from stubbornness, hostility, fear to openness, collaboration, and forgiveness, this book focuses on the  Read more...

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"Those who seek a cookbook approach to mediation will find this volume far too rich. A varied menu of stories from the authors' twenty year practice shows how a trained ear, an open mind, a Read more...

 
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