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Restaurant basics : why guests don't come back--and what you can do about it

Author: Bill Marvin
Publisher: New York : Wiley, ©1992.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and  Read more...

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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Bill Marvin
ISBN: 0471551740 9780471551744
OCLC Number: 24321056
Notes: At head of title: A Restaurants & institutions book.
Description: xiii, 225 pages : illustrations ; 24 cm
Contents: Momentous minutiae --
Outside oversights --
Annoying impressions --
Table trangressions --
Environmental apathy --
Menu missteps --
Service stumbles --
Attitude errors --
Vacant verbiage --
Culinary castrophes --
Beverage blunders --
Cleaning calamities --
Restroom repulsion --
Family fiascos --
Disabled disasters --
Teenage turnoffs --
Elderly irritations --
Management mistakes.
Other Titles: Restaurants & institutions (Chicago, Ill.)
Responsibility: Bill Marvin.
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