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Restoring trust in organizations and leaders : enduring challenges and emerging answers

Author: Roderick M Kramer; Todd L Pittinsky
Publisher: New York : Oxford University Press, ©2012.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
The decline of public trust in contemporary institutions is a multifaceted phenomenon. Here is a compelling and mind-opening mix of theory, examples, and practical prescriptions for the critical social problem of restoring public trust in organizations, institutions, and their leaders.
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Document Type: Book
All Authors / Contributors: Roderick M Kramer; Todd L Pittinsky
ISBN: 9780199756087 0199756082
OCLC Number: 746618735
Description: ix, 284 pages : illustrations ; 24 cm
Contents: Moral bases of public distrust : politics, partisanship, and compromise / Ronnie Janoff-Bulman and Michael T. Parker --
"My trust needs to be earned, or I don't give it" : youths' mental models of trust / Margaret Rundle ... [at al.] --
"I'll pay attention when I'm older" : generational differences in trust / Katie Davis ... [at al.] --
Institutional trust failures : insights and lessons from the 9/11 intelligence failures / Roderick M. Kramer --
The art of the apology : the structure and effectiveness of apologies in trust repair / Roy J. Lewicki and Beth Polin --
Risky trust : how multi-entity teams build trust despite high risk / Faaiza Rashid and Amy C. Edmondson --
The elasticity of trust : how to promote trust in the Arab Middle East and the United States / Iris Bohnet [and others] --
Building and rebuilding trust : why perspective taking matters / Michele Williams --
Restoring institutional trust after the global financial crisis : a systemic approach / Nicole Gillespie [and others] --
Understanding threats to leader trustworthiness : why it's better to be called "incompetent" than " immoral" / Kimberly D. Elsbach and Steven C. Currall --
How victims' motives influence the effect of apologies : a motivated trust-repair model / David de Cremer and Pieter Desmet --
Breaking the vicious cycle of low trust in decision-making authorities : it's what they do and how they do it / Joel Brockner and Emily C. Bianchi.
Responsibility: edited by Roderick M. Kramer and Todd L. Pittinsky.

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Restoring Trust in Organizations and Leaders is the first volume to adopt the mulidisciplinary approach required to understand the decline in public trust in contemporary institutions, and to propose  Read more...

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"In this timely volume, distinguished experts in social science research on trust come together to address pervasive and challenging issues of institutional trust. Representing multiple disciplines Read more...

 
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