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Results that matter : improving communities by engaging citizens, measuring performance, and getting things done

Author: Paul D Epstein
Publisher: San Francisco : Jossey-Bass, ©2006.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
Aimed at citizen activists, elected officials, and government and non-profit managers, this text presents a new model for effective community governance. Based upon the principles of results-based management, this model emphasizes performance measurement and citizen engagement as the keys to community improvement. Performance measurement consultant Epstein and his co-authors also provide examples from 30 communities
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Paul D Epstein
ISBN: 0787960586 9780787960582
OCLC Number: 61451527
Description: xxvii, 242 pages : illustrations ; 25 cm
Contents: Engaging citizens, measuring results, getting things done --
Citizens' many roles in community problem solving --
Organizations managing for results --
Citizens reaching for results I: key ideas, strategic issues, and the first three case examples --
Citizens reaching for results II: to improve the quality of life in their region --
Communities governing for results I: an introduction to the practice and to interpreting the case examples --
Communities governing for results II: local governments engage citizens in results-based systems --
Communities governing for results III: citizens engaged in results-based nonprofit community development --
More ideas for making it happen.
Responsibility: Paul D. Epstein [and others].
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Abstract:

Today's communities-whether they are currently strong, or struggling to survive-face difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and  Read more...

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