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Retail banking : business transformation and competitive strategies for the future

Author: Anna Omarini
Publisher: Houndsmills, Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2015.
Series: Palgrave Macmillan studies in banking and financial institutions.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors. Taking  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Anna Omarini
ISBN: 9781137392541 1137392541
OCLC Number: 894935441
Description: xxvi, 297 pages : illustrations ; 22 cm.
Contents: 1 Introduction: From Banking to Retail Banking --
2 The History Lesson and the Need to Turnaround --
3 The Customer-Centric Perspective and How to Get It --
4 Winning the War for the Modern Customer --
5 The Modern Bank Customer --
6 Business Transformation, Strategy, and Organization: The Issue is in the Execution --
7 Conclusions and Recommendations --
Appendix 1 Some Highlights on Bank Practices: Packaged Products, Bundling, and Tying --
Appendix 2 How Some Retail Banks Describe Their Retail Banking Activities --
Appendix 3 EU Retail Banking: An Overview --
Appendix 4 US Retail Banking: An Overview --
Appendix 5 Retail Banking in the Rest ofthe World: An Overview --
Appendix 6 The Net Interest Margin as the Key Root Value Driver for Retail Banks --
Appendix 7 Information Asymmetry in Retail Banking.
Series Title: Palgrave Macmillan studies in banking and financial institutions.
Responsibility: Anna Omarini, Department of Finance, Bocconi University, Italy.
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Abstract:

The world of retail banking is changing. It highlights that modern retail banking is a conscious step away from the past, and suggests that for banks to succeed in this field, they must step away  Read more...

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