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The Ritz-Carlton : using information systems to better serve the customer

Author: Norman Klein; W Earl Sasser; Thomas O Jones; Harvard University. Graduate School of Business Administration.
Publisher: Boston, MA : Pub. Division, Harvard Business School, [1995], ©1994.
Edition/Format:   Book : English : Rev. May 4, 1995View all editions and formats
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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Norman Klein; W Earl Sasser; Thomas O Jones; Harvard University. Graduate School of Business Administration.
OCLC Number: 40905183
Notes: Caption title.
At head of title: Harvard Business School.
"9-395-064."
"395-064"--P. 2.
Description: 16 p. : ill. ; 28 cm.
Responsibility: Norman Klein, W. Earl Sasser and Thomas O. Jones.

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