skip to content
The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony Preview this item
ClosePreview this item

The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony

Author: Stephanie L Carhee; Cisco Systems, Inc.
Publisher: Indianapolis, Ind. : Cisco Press, ©2004.
Series: Network business series.
Edition/Format:   eBook : Document : EnglishView all editions and formats

Including a "Steps to Success Poster", this is an IP Telephony migration planning guide. This is a reference book for a project team, which works on the deployment of an IP Telephony solution. It  Read more...


(not yet rated) 0 with reviews - Be the first.

More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...


Additional Physical Format: Print version:
(DLC) 2003001611
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Stephanie L Carhee; Cisco Systems, Inc.
ISBN: 1587200880 9781587200885
OCLC Number: 58600419
Notes: Includes index.
"A complete IP Telephony migration planning guide."
Description: 1 online resource (xxxi, 376 pages) : illustrations.
Contents: Foreword. Introduction. 1. A Cisco Evolution. Operational Benefits of Cisco IP Telephony. ROI. Where It All Started. Cisco Architecture in the Beginning. Cisco Architecture Evolution. Summary. 2. Before You Begin. Importance of a Cross-Functional Team. AVVID Tiger Team. The Four Project Tracks. Executive Management Sponsorship. Managing Change. Where Do You Begin? The Engineering Story. CallManager Today. Resources. Summary. Appendix 2-A: AVVID Tiger Team Roles and Responsibilities. Appendix 2-B: Project Planning Flowchart. Appendix 2-C: Voice of the Client Survey. Appendix 2-D: General Preimplementation Considerations Checklist. 3. The Migration Strategy. Hold Planning Workshop. A Phased Approach. Optimize Project Pace and Schedule. The Communication Plan. Identify Business-Critical Phone Users. Converting "Executive Row". User Training. Identify Operational Policy Changes. The Good, the Bad, and the Ugly. Resources. Summary. Appendix 3-A: Planning Workshop Template. Appendix 3-B: Sample Users Conversion Notice. Appendix 3-C: Phone Configuration Template. Appendix 3-D: Executive Row Checklist. Appendix 3-E: User Frequently Asked Questions. 4. Implementation. Planning the Implementation: Steps to Success. Preparing the WAN. Provisioning the VLAN. Connecting to Voice Mail. Site Survey. The Implementation. Customer Service. Resources. Summary. Appendix 4-A: Project Planning Flowchart. Appendix 4-B: Implementation Planning Template. Appendix 4-C: Site Survey Template. Appendix 4-D: LAN Upgrade Test Procedures. Appendix 4-E: Implementation Checklist. Appendix 4-F: Retrofit Implementation Guide. Appendix 4-G: Cisco IP Phone Test Procedure. Appendix 4-H: IP Telephony Retrofit Efficiency Report. Appendix 4-I: IP Telephony Retrofit Project Gantt Chart. Appendix 4-J: Sample Project Plan. Appendix 4-K: Sample Project Schedule. Appendix 4-L: Project Risk Assessment Table. 5. Day 2 Handoff and Support. In Mike's Own Words... The Support Team. The Support Process. The Support Tools. Power Backup. Serviceability-Five 9s. Support Frequently Asked Questions. Resources. Summary. Appendix 5-B: Cisco CallManager 3.2 Software Upgrade Checklist. 6. Final Piece of the Conversion. But We're Not Done Yet. Change Management. Software Upgrades. Disaster Recovery. PBX Lease Returns. Vendor Rules of Engagement. Nonleased Equipment Disposal. Retrofit Cleanup. Preparing Your Network for the Future. Operate Phase. Optimize Phase. Cisco IP Communications Services and Support Programs. Lessons Learned. Resources. Summary. 7. Moving Forward: Continuing to Be Cisco's First and Best Customer. Looking Back and Moving Forward. PBX Removal Complete. Cisco IP Contact Center Migration. Cisco Wireless LAN Migration. Maintaining Five-9s on the New Network. Cisco Unity Voice Mail Migration. Conclusion. Appendix 7-A: Stephanie's Checklist of Questions to Ask the Project Team. Appendix A: Customer Concerns. Glossary. Index.
Series Title: Network business series.
Responsibility: Stephanie L. Carhee.
More information:


User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...


Be the first.

Similar Items

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data

Primary Entity

<> # The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony
    a schema:Book, schema:MediaObject, schema:CreativeWork ;
    library:oclcnum "58600419" ;
    library:placeOfPublication <> ;
    library:placeOfPublication <> ; # Indianapolis, Ind.
    schema:about <> ; # Telephone--Private branch exchanges
    schema:about <> ; # Telephone--Private branch exchanges
    schema:about <> ; # Internet telephony
    schema:bookFormat schema:EBook ;
    schema:contributor <> ; # Cisco Systems, Inc.
    schema:copyrightYear "2004" ;
    schema:creator <> ; # Stephanie L. Carhee
    schema:datePublished "2004" ;
    schema:exampleOfWork <> ;
    schema:inLanguage "en" ;
    schema:isPartOf <> ; # Network business series.
    schema:isSimilarTo <> ;
    schema:name "The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony"@en ;
    schema:productID "58600419" ;
    schema:publication <> ;
    schema:publisher <> ; # Cisco Press
    schema:url <> ;
    schema:url <> ;
    schema:workExample <> ;
    wdrs:describedby <> ;

Related Entities

<> # Indianapolis, Ind.
    a schema:Place ;
    schema:name "Indianapolis, Ind." ;

<> # Network business series.
    a bgn:PublicationSeries ;
    schema:hasPart <> ; # The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony
    schema:name "Network business series." ;
    schema:name "Network business series" ;

<> # Telephone--Private branch exchanges
    a schema:Intangible ;
    schema:name "Telephone--Private branch exchanges"@en ;

<> # Telephone--Private branch exchanges
    a schema:Intangible ;
    schema:name "Telephone--Private branch exchanges"@en ;

<> # Internet telephony
    a schema:Intangible ;
    schema:name "Internet telephony"@en ;

<> # Cisco Systems, Inc.
    a schema:Organization ;
    schema:name "Cisco Systems, Inc." ;

<> # Stephanie L. Carhee
    a schema:Person ;
    schema:familyName "Carhee" ;
    schema:givenName "Stephanie L." ;
    schema:name "Stephanie L. Carhee" ;

    a schema:ProductModel ;
    schema:isbn "1587200880" ;
    schema:isbn "9781587200885" ;

    a schema:CreativeWork ;
    schema:description "Print version:" ;
    schema:isSimilarTo <> ; # The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony

    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <> ; # The road to IP Telephony : how Cisco Systems migrated from PBX to IP Telephony
    schema:dateModified "2018-07-18" ;
    void:inDataset <> ;

    rdfs:comment "Free eBook from the Internet Archive" ;

Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.