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Scorecards for results : a guide for developing a library balanced scorecard

Author: Joseph R Matthews
Publisher: Westport, Conn. : Libraries Unlimited, 2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

A balanced Scorecard is a performance measurement tool popularized by Robert Kaplan and David Norton in a 1993 "Harvard Business Review" article and subsequently refined by them and others. This  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph R Matthews
ISBN: 9781591586982 1591586984
OCLC Number: 191846873
Description: xvii, 112 pages : illustrations ; 26 cm
Contents: What is a balanced scorecard? --
The library scorecard --
A suggested process --
The mission and vision --
Strategy and strategy maps --
Identify critical success factors --
Selecting performance measures --
Choosing targets and initiatives --
Sustaining the use of scorecards --
Communicating your scorecard.
Responsibility: Joseph R. Matthews.
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"Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries....Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample Read more...

 
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