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Seamless government : a practical guide to re-engineering in the public sector

Author: Russell Matthew Linden
Publisher: San Francisco : Jossey-Bass Publishers, ©1994.
Series: Jossey-Bass public administration series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step--by--step approach to assess, design and implement  Read more...

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Additional Physical Format: Online version:
Linden, Russell Matthew.
Seamless government.
San Francisco : Jossey-Bass Publishers, ©1994
(OCoLC)607701944
Online version:
Linden, Russell Matthew.
Seamless government.
San Francisco : Jossey-Bass Publishers, ©1994
(OCoLC)625251908
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Russell Matthew Linden
ISBN: 078790015X 9780787900151
OCLC Number: 30670022
Description: xx, 294 pages : illustrations ; 24 cm.
Contents: pt. 1. New Realities for Public Agencies. 1. The Quiet Revolution in American Government. 2. The Evolution of Work in Public and Private Bureaucracies. 3. A New Approach to Work: Re-Engineering and the Seamless Organization --
pt. 2. Re-Engineering Public Organizations: Principles, Strategies, and Guidelines. 4. Principles of Re-Engineering. 5. Setting the Stage for Re-Engineering. 6. Re-Engineering Step-by-Step. 7. Overcoming Public Sector Constraints. 8. Aligning Systems to Support Seamless Work --
pt. 3. Pulling It All Together. 9. Re-Engineering Lessons from Two Agencies. 10. Getting Started on Re-Engineering --
Conclusion: Working Without Walls.
Series Title: Jossey-Bass public administration series.
Responsibility: Russell M. Linden.
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"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public Read more...

 
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