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Seeking synchronicity : revelations and recommendations for virtual reference

Author: Lynn Silipigni Connaway; Marie L Radford; OCLC Research.
Publisher: Dublin, Ohio : OCLC Research, 2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Presents a distillation of prior research work (2005-2008) by the authors and by others about -- or relevant to -- library virtual reference (VR) services. Additionally, the authors provide recommendations on how libraries may sustain and develop VR services and systems.
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Details

Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Lynn Silipigni Connaway; Marie L Radford; OCLC Research.
ISBN: 1556534272 9781556534270
OCLC Number: 729278503
Notes: Title from PDF title page (viewed June 6, 2011).
"A publication of OCLC Research."
"June 2011"--Title page verso.
Author affiliations: Lynn Silipigni Connaway, PhD. (Senior Research Scientist, OCLC Research), Marie L. Radford, PhD. (Associate Professor, School of Communication & Information, Rutgers, The State University of New Jersey).
Description: 1 online resource (iii, 78 pages) : illustrations, charts
Details: Mode of access: World Wide Web.
Responsibility: Lynn Silipigni Connaway, Marie L. Radford.
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Abstract:

Presents a distillation of prior research work (2005-2008) by the authors and by others about -- or relevant to -- library virtual reference (VR) services. Additionally, the authors provide recommendations on how libraries may sustain and develop VR services and systems.

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