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| 附加的形体格式： | Online version: Neu, C.R. (Carl Richard), 1949- Sending your government a message. Santa Monica, CA : RAND, 1999 (OCoLC)606894580 Online version: Neu, C.R. (Carl Richard), 1949- Sending your government a message. Santa Monica, CA : RAND, 1999 (OCoLC)607469880 |
|---|---|
| 材料类型： | 互联网资源 |
| 文件类型： | 书, 计算机文档, 互联网资源 |
| 所有的著者/提供者： |
C R Neu; Robert H Anderson; Tora K Bikson |
| ISBN: | 0585360642 9780585360645 0833027549 9780833027542 |
| OCLC号码： | 41641414 |
| 描述： | xxx, 200 p. : ill. ; 23 cm. |
| 内容： | An Unfinished Revolution -- Why E-Mail? -- Why Not E-Mail -- A Special Role for Government? -- The Medium and the Messages: Noteworthy Features -- Message Types -- Form-Based vs. Free-Form Messages -- Simple vs. Complex Messages -- Features of Complex Form-Based Messages -- Survey of Official State Uses of E-Mail -- Survey Findings -- Electronic Interactions: A Mixed Sampler -- Barriers to Increased Electronic Communications -- Case Study: The Health Care Financing Administration and the Medicare Program -- Communications with Health-Care Providers -- Communications with Medicare Beneficiaries -- Initial Enrollment in the Medicare Program -- Customer Service -- Notices of Claims Processed -- Opportunities to Use E-Mail -- Initial Enrollment in the Medicare Program -- Customer Service -- Notices of Claims Processed -- Implementation Opportunities and Challenges -- Beneficiary Acceptance -- The Problem of Security -- A Way Forward -- Case Study: California's Employment Development Department and its Unemployment Insurance Program -- Study Procedures -- Background and Pressures for Change -- Communications Related to UI Claims -- Opportunities to Use E-Mail -- Ad Hoc Inquiries -- Initial Claims -- Continued Claims -- Nonmonetary Determinations -- E-Mail Opportunities Reviewed -- Implementation Prospects and Challenges -- Technological Constraints -- Security Challenges -- User Issues: Access, Equity, and Acceptability -- Organizational Innovation -- Security and Related Technical Issues -- Need for Secure Communication. |
| 责任： | C. Richard Neu, Robert H. Anderson, Tora K. Bikson. |
| 更多信息： |
摘要：
In 1995, RAND published a book exploring the feasibility and societal implications of providing "universal" access to electronic mail within the United States (Robert H. Anderson et al., Universal Access to E-Mail: Feasibility and Societal Implications, MR-650-MF). Among the nine policy conclusions and recommendations in that report were these: It is critical that electronic mail be a basic service in a national information infrastructure; it is important to reduce the increasing gaps in access to basic electronic information services, specifically, access to electronic mail services; there are no fundamental technical barriers to providing universal access to electronic mail services. This book explores the possibility for expanded citizen-government personalized electronic communication. Of particular interest are interactions between government agencies and individual citizens--interactions involving personal information, iterated communications between an individual and a government agency, and the use of a personal electronic mailbox for the individual. It provides an informal survey of current state uses of such communication, supplemented by two case studies of potential use. It also uses 1997 Current Population Survey data to update the electronic access trends in the United States that were highlighted in the 1995 study.
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相关主题：(10)
- Administrative agencies -- United States -- Communication systems.
- Executive departments -- United States -- Communication systems.
- Electronic mail systems -- United States.
- Ministères -- États-Unis -- Communication, Systèmes de.
- Courrier électronique -- États-Unis.
- États-Unis -- Administration -- Communication, Systèmes de.
- Bürger.
- E-Mail.
- Kommunikation.
- Verwaltung.