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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/41641414 Title: Sending your government a message : e-mail communication between citizens and government Author: C R Neu; Robert H Anderson; Tora K Bikson Publisher: Santa Monica, CA : RAND, 1999. ISBN/ISSN: 0585360642 9780585360645 0833027549 9780833027542 OCLC:41641414

  
  

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Subjects

• Administrative agencies -- United States -- Communication systems.
• Executive departments -- United States -- Communication systems.
• Electronic mail systems -- United States.
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Sending your government a message : e-mail communication between citizens and government

Author:	C R Neu; Robert H Anderson; Tora K Bikson
Publisher:	Santa Monica, CA : RAND, 1999.
Edition/Format:	Book  Computer File : EnglishView all editions and formats
Summary:	In 1995, RAND published a book exploring the feasibility and societal implications of providing "universal" access to electronic mail within the United States (Robert H. Anderson et al., Universal Access to E-Mail: Feasibility and Societal Implications, MR-650-MF). Among the nine policy conclusions and recommendations in that report were these: It is critical that electronic mail be a basic service in a national information infrastructure; it is important to reduce the increasing gaps in access to basic electronic information services, specifically, access to electronic mail services; there are no fundamental technical barriers to providing universal access to electronic mail services. This book explores the possibility for expanded citizen-government personalized electronic communication. Of particular interest are interactions between government agencies and individual citizens--interactions involving personal information, iterated communications between an individual and a government agency, and the use of a personal electronic mailbox for the individual. It provides an informal survey of current state uses of such communication, supplemented by two case studies of potential use. It also uses 1997 Current Population Survey data to update the electronic access trends in the United States that were highlighted in the 1995 study.  Read more...
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