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Serve to be great : leadership lessons from a prison, a monastery, and a boardroom

Author: Matt Tenney
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., 2014.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community. Matt Tenney cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Tenney, Matthew.
Serve to be great.
Hoboken, New Jersey : John Wiley & Sons, Inc., 2014
(DLC) 2014012265
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Matt Tenney
ISBN: 9781118868447 1118868447 9781118868485 111886848X
OCLC Number: 877078000
Notes: Machine generated contents note: Introduction Part One: My Journey from Prisoner to Monk to Social Entrepreneur? Chapter 1: My Greatest Failure Finding Opportunity in Disaster Chapter 2: From Selfish to Servant The Practice that Changed My Life What if Businesses Operated in this Way? The Power of Servant Leadership The Essence of Leadership Serving by Helping Organizations Develop Extraordinary Leaders Part Two: Serve to Be Great: The Business Case Chapter 3: Winning the War for Talent Attracting Top Talent Fully Engaged People Improving Retention Chapter 4: Creating A Highly Innovative Culture Linking Innovation Directly to Profit What Does Being Innovative Actually Mean? Building A Highly Innovative Culture Why Serving and Caring for our People Results in a Highly Innovative Culture Chapter 5: Delivering World Class Customer Service Quantifying the ROI in Customer Service How Great Leaders Inspire World-Class Customer Service Developing Employees Who Wow Your Customers Chapter 6: Why Serving Others Is A Highly Effective Marketing Tactic Smarter, More Enjoyable Marketing Marketing With the Spirit of Service Part Three: Making the Shift: Becoming the Ultimate Leader Chapter 7: Making Serving A Habit An Easy Way to Jump Into the Top 1% Action Is Most Important Making Serving a Habit The Little Things Matter What A Teenager Dying of Cancer Taught Me About Leadership Chapter 8: Grow By Empowering Others Empowered People = Better Results Empowering Others Helps Us Become the Ultimate Leader Chapter 9: Inspire Greatness Start With Why The Gift of Inspiration Values That Inspire and Guide the Way Character That Inspires True Greatness Self-Sacrifice: The Ultimate Test of Character Chapter 10: Measuring The Right Things Be Goals vs. Do Goals Chapter 11: Becoming The Ultimate Leader Becoming the Ultimate Leader Is Enjoyable Staying Cool Under Pressure The Ultimate Tool for Becoming the Ultimate Leader Making A Profit While Making A Difference Afterword.
Description: 1 online resource
Contents: Cover; Title Page; Copyright; Contents; Foreword; Introduction; Part 1 My Journey from Prisoner to Monk to Social Entrepreneur; Chapter 1 My Greatest Failure; Finding Opportunity in Disaster; Chapter 2 From Selfish to Servant; The Practice That Changed My Life; What If Businesses Operated in This Way?; The Power of Servant Leadership; The Essence of Leadership; Serving by Helping Organizations Develop Extraordinary Leaders; Part 2 Serve to Be Great: The Business Case; Chapter 3 Winning the War for Talent; Attracting Top Talent; Fully Engaged People; Improving Retention. Chapter 4 Creating a Highly Innovative CultureLinking Innovation Directly to Profit; What Does Being Innovative Actually Mean?; Building a Highly Innovative Culture; Why Serving and Caring for People Results in a Highly Innovative Culture; Chapter 5 Delivering World-Class Customer Service; Quantifying the ROI in Customer Service; How Great Leaders Inspire World-Class Customer Service; Developing Employees Who Wow Your Customers; Chapter 6 Why Serving Others Is a Highly Effective Marketing Tactic; Smarter, More Enjoyable Marketing; Marketing with the Spirit of Service. Part 3 Making the Shift: Becoming the Ultimate LeaderChapter 7 Making Serving a Habit; An Easy Way to Jump in to the Top 1 Percent; Action Is Most Important; The Habit of Serving Others; The Little Things Matter; What a Teenager Dying of Cancer Taught Me about Leadership; Chapter 8 Grow by Empowering Others; Empowered People Equal Better Results; Empowering Others Helps Us Become the Ultimate Leaders; Chapter 9 Inspire Greatness; Start with Why; The Gift of Inspiration; Values That Inspire and Guide the Way; Character That Inspires; True Greatness. Self-Sacrifice: The Ultimate Test of CharacterChapter 10 Measuring the Right Things; Measuring the Intangibles in Business; Be Goals versus Do Goals; Chapter 11 Becoming the Ultimate Leader; Becoming the Ultimate Leader Is Enjoyable; Staying Cool under Pressure; The Ultimate Tool for Becoming the Ultimate Leader; Making a Profit While Making a Difference; Afterword; Author's Note; Serve Your Team; Connect with Matt; About the Author; Acknowledgments; Appendix: A Quick Start Guide to Mindfulness Training; Notes; Index.
Responsibility: Matt Tenney.

Abstract:

Do you aspire to be a more effective leader who guides your team or organization to higher levels of lasting success? Would you like to look forward to each day and know that you are having a  Read more...

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