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Service and service systems : provider challenges and directions in unsettled times

Author: Steve Baron; Philippa Hunter-Jones; Gary Warnaby
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Series: 2013 digital library.; Service systems and innovations in business and society collection.
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Summary:
Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Steve Baron; Philippa Hunter-Jones; Gary Warnaby
ISBN: 9781606495773 1606495771
OCLC Number: 867482179
Notes: Title from PDF title page (viewed January 4, 2014).
Part of: 2013 digital library.
Description: 1 online resource (1 PDF (151 pages)).
Contents: 1. Living in unsettled times --
2. Schools of thought --
3. Consumption adequacy --
4. A service science perspective: urban service systems --
5. Urban service systems in unsettled times --
6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times --
7. Unsettled times: the case of the UK "big freeze" of 2010 --
8. Bringing it altogether: purposeful proposals, challenges, and directions --
Notes --
References --
Index.
Series Title: 2013 digital library.; Service systems and innovations in business and society collection.
Responsibility: Steve Baron, Philippa Hunter-Jones and Gary Warnaby.

Abstract:

Unsettled times can arise from a variety of causes, including ones that are environmental, climatic, economic, social or political in nature. They can result in citizens' loss of homes and  Read more...

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