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Service design.

Author: Great Britain. Office of Government Commerce.
Publisher: London : TSO, 2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
In order to meet the current and future business requirements, this book provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Great Britain. Office of Government Commerce.
ISBN: 9780113310470 0113310471
OCLC Number: 145835288
Notes: At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Description: xii, 334 pages : illustrations ; 28 cm
Contents: Introduction --
Service management as a practice --
Service design principles --
Service design processes --
Service design technology-related activities --
Organizing for service design --
Technology considerations --
Implementing service design --
Challenges, critical success factors and risks.
Other Titles: IT infrastructure library.

Abstract:

In order to meet the current and future business requirements, this book provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

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