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Service Management : the New Paradigm in Retailing

Author: Jay Kandampully
Publisher: New York, NY Springer Science+Business Media, LLC 2012
Series: SpringerLink : Bücher
Edition/Format:   Computer file : EnglishView all editions and formats
Summary:

This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market  Read more...

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Material Type: Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jay Kandampully
ISBN: 9781461415534 1461415535 9781461415541 1461415543
OCLC Number: 838687987
Notes: Jay Kandampully
Description: Online-Ressource v.: digital
Series Title: SpringerLink : Bücher
Responsibility: edited by Jay Kandampully
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