skip to content
Service operation. Preview this item
ClosePreview this item
Checking...

Service operation.

Author: Great Britain. Office of Government Commerce.
Publisher: London : TSO, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Great Britain. Office of Government Commerce.
ISBN: 9780113310463 0113310463
OCLC Number: 152581368
Notes: Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Includes index.
Description: xi, 263 pages : illustrations ; 28 cm
Contents: Introduction. --
2. Service Management as Practice. --
3. Service Operation Principles. --
Achieving balance in Service Operation. --
4. Service Operation Processes. --
Event management. --
Incident management. --
Problem management. --
Operational activities of processes covered in other lifecycle phases. --
5. Common Service Operation Activities. --
Monitoring and control. --
6. Organizing for Service Operation. --
Service desk. --
Application management. --
Service Operation roles and responsibilities. --
Service Operation Organization Structures. --
7. Technology Considerations. --
8. Implementing Service Operation. --
9. Challenges, Critical Success Factors and Risks.
Other Titles: ITIL service operation
Information technology infrastructure service library service operations
IT infrastructure library.

Abstract:

This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

All user tags (8)

View most popular tags as: tag list | tag cloud

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/152581368> # Service operation.
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "152581368" ;
   library:placeOfPublication <http://dbpedia.org/resource/London> ; # London
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
   rdfs:seeAlso <http://experiment.worldcat.org/entity/work/data/2863580833#CreativeWork/it_infrastructure_library> ; # IT infrastructure library.
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/commande_de_processus> ; # Commande de processus
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/qualite_controle_informatique> ; # Qualité--Contrôle--Informatique
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/it_infrastructure_library> ; # IT infrastructure library
   schema:about <http://id.worldcat.org/fast/907385> ; # Electronic office machine industry--Customer services--Management
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/service_a_la_clientele> ; # Service à la clientèle
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/technologie_de_l_information> ; # Technologie de l'information
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/gestion_de_la_qualite> ; # Gestion de la qualité
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/computer_industry_customer_services_management> ; # Computer industry--Customer services--Management
   schema:about <http://id.worldcat.org/fast/872161> ; # Computer industry--Customer services--Management
   schema:about <http://dewey.info/class/004.068/e22/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/reseaux_informatiques> ; # Réseaux informatiques
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/informatique_industrie_et_commerce_service_a_la_clientele_gestion> ; # Informatique--Industrie et commerce--Service à la clientèle--Gestion
   schema:about <http://experiment.worldcat.org/entity/work/data/2863580833#Topic/electronic_office_machine_industry_customer_services_management> ; # Electronic office machine industry--Customer services--Management
   schema:alternateName "Information technology infrastructure service library service operations" ;
   schema:alternateName "ITIL service operation" ;
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/146908922> ; # Great Britain. Office of Government Commerce.
   schema:copyrightYear "2007" ;
   schema:datePublished "2007" ;
   schema:description "Introduction. -- 2. Service Management as Practice. -- 3. Service Operation Principles. -- Achieving balance in Service Operation. -- 4. Service Operation Processes. -- Event management. -- Incident management. -- Problem management. -- Operational activities of processes covered in other lifecycle phases. -- 5. Common Service Operation Activities. -- Monitoring and control. -- 6. Organizing for Service Operation. -- Service desk. -- Application management. -- Service Operation roles and responsibilities. -- Service Operation Organization Structures. -- 7. Technology Considerations. -- 8. Implementing Service Operation. -- 9. Challenges, Critical Success Factors and Risks."@en ;
   schema:description "This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/2863580833> ;
   schema:inLanguage "en" ;
   schema:name "Service operation."@en ;
   schema:productID "152581368" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/152581368#PublicationEvent/london_tso_2007> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/2863580833#Agent/tso> ; # TSO
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015587012&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:url <http://ILS-AP-P1/mm-info/CoverContent/82626c.pdf> ;
   schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015587012&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
   schema:workExample <http://worldcat.org/isbn/9780113310463> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA938348> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/152581368> ;
    .


Related Entities

<http://dbpedia.org/resource/London> # London
    a schema:Place ;
   schema:name "London" ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#CreativeWork/it_infrastructure_library> # IT infrastructure library.
    a schema:CreativeWork ;
   schema:name "IT infrastructure library." ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/commande_de_processus> # Commande de processus
    a schema:Intangible ;
   schema:name "Commande de processus"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/computer_industry_customer_services_management> # Computer industry--Customer services--Management
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh96009378> ;
   schema:name "Computer industry--Customer services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/electronic_office_machine_industry_customer_services_management> # Electronic office machine industry--Customer services--Management
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh85042353> ;
   schema:name "Electronic office machine industry--Customer services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/gestion_de_la_qualite> # Gestion de la qualité
    a schema:Intangible ;
   schema:name "Gestion de la qualité"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/informatique_industrie_et_commerce_service_a_la_clientele_gestion> # Informatique--Industrie et commerce--Service à la clientèle--Gestion
    a schema:Intangible ;
   schema:name "Informatique--Industrie et commerce--Service à la clientèle--Gestion"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/it_infrastructure_library> # IT infrastructure library
    a schema:Intangible ;
   schema:name "IT infrastructure library"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/qualite_controle_informatique> # Qualité--Contrôle--Informatique
    a schema:Intangible ;
   schema:name "Qualité--Contrôle--Informatique"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/reseaux_informatiques> # Réseaux informatiques
    a schema:Intangible ;
   schema:name "Réseaux informatiques"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/service_a_la_clientele> # Service à la clientèle
    a schema:Intangible ;
   schema:name "Service à la clientèle"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/2863580833#Topic/technologie_de_l_information> # Technologie de l'information
    a schema:Intangible ;
   schema:name "Technologie de l'information"@en ;
    .

<http://id.worldcat.org/fast/872161> # Computer industry--Customer services--Management
    a schema:Intangible ;
   schema:name "Computer industry--Customer services--Management"@en ;
    .

<http://id.worldcat.org/fast/907385> # Electronic office machine industry--Customer services--Management
    a schema:Intangible ;
   schema:name "Electronic office machine industry--Customer services--Management"@en ;
    .

<http://viaf.org/viaf/146908922> # Great Britain. Office of Government Commerce.
    a schema:Organization ;
   schema:name "Great Britain. Office of Government Commerce." ;
    .

<http://worldcat.org/isbn/9780113310463>
    a schema:ProductModel ;
   schema:isbn "0113310463" ;
   schema:isbn "9780113310463" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.