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The Service quality handbook : with contributions from 57 international experts

Author: Eberhard E Scheuing; William F Christopher; American Management Association.
Publisher: New York : American Management Association, ©1993.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: Eberhard E Scheuing; William F Christopher; American Management Association.
ISBN: 0814401198 9780814401194
OCLC Number: 63539870
Description: ix, 550 pages : illustrations ; 26 cm
Responsibility: edited by Eberhard E. Scheuing and William F. Christopher.

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