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Service quality

Author: Valarie A Zeithaml; A Parasuraman
Publisher: Cambridge, Mass. : Marketing Science Institute, ©2004.
Series: Relevant knowledge series.
Edition/Format:   Print book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Valarie A Zeithaml; A Parasuraman
ISBN: 0965711439 9780965711432
OCLC Number: 57579182
Description: xvii, 86 pages : illustrations ; 23 cm.
Series Title: Relevant knowledge series.
Responsibility: Valarie A. Zeithaml, A. Parasuraman.
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