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Service, satisfaction and climate : perspectives on management in English language teaching

Author: John Walker
Publisher: Bingley : Emerald, 2010.
Series: Innovation and leadership in English language teaching
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison  Read more...

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Document Type: Book
All Authors / Contributors: John Walker
ISBN: 9781849509961 1849509964 1849509972 9781849509978
OCLC Number: 648101057
Description: pages cm.
Series Title: Innovation and leadership in English language teaching
Responsibility: John Walker.

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