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The service state : rhetoric, reality and promise

Author: Patrice A Dutil
Publisher: Ottawa : University of Ottawa Press, ©2010.
Series: Governance series (Ottawa, Ont.), 25.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"In recent years, governments in Canada and around the world have transformed their approach to delivering public services. Making use of private sector service innovations, interactive Internet technology, and partnerships with for-profit and not-for-profit agenices, governments have invested heavily in citizen-centred service." "While these changes create great opportunities, they also present significatn  Read more...
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Document Type: Book
All Authors / Contributors: Patrice A Dutil
ISBN: 9780776607436 077660743X
OCLC Number: 614855110
Description: xiv, 194 pages ; 23 cm.
Series Title: Governance series (Ottawa, Ont.), 25.
Responsibility: Patrice Dutil [and others].

Abstract:

A systematic evaluation of Canadian efforts to modernize government service delivery.  Read more...

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