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Service strategy.

Author: Great Britain. Office of Government Commerce.
Publisher: London : TSO, 2007.
Series: IT infrastructure library.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Great Britain. Office of Government Commerce.
ISBN: 9780113310456 0113310455
OCLC Number: 145833031
Notes: At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Description: xii, 264 pages : illustrations ; 28 cm
Contents: Introduction --
Service management as a practice --
Service strategy principles --
Service strategy --
Service economics --
Strategy and organization --
Strategy, tactics and operations --
Technology and strategy --
Challenges, critical success factors and risks.
Series Title: IT infrastructure library.
Other Titles: IT infrastructure library.

Abstract:

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the service lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

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Linked Data


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