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Serviceology for services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Author: Yoshinori Hara; D Karagiannis
Publisher: Cham, Switzerland : Springer, 2017.
Series: Lecture notes in computer science, 10371.; LNCS sublibrary., SL 2,, Programming and software engineering.
Edition/Format:   eBook : Document : Conference publication : EnglishView all editions and formats
Summary:
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service  Read more...
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Details

Genre/Form: Electronic books
Conference papers and proceedings
Congresses
Additional Physical Format: Printed edition:
Material Type: Conference publication, Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Yoshinori Hara; D Karagiannis
ISBN: 9783319612409 3319612409 3319612395 9783319612393
OCLC Number: 992976094
Notes: International conference proceedings.
Includes author index.
Description: 1 online resource (xv, 237 pages) : illustrations.
Contents: Human-centered service --
Customer satisfaction --
Service innovation and marketing --
Service design.
Series Title: Lecture notes in computer science, 10371.; LNCS sublibrary., SL 2,, Programming and software engineering.
Other Titles: ICServ 2017
Responsibility: Yoshinori Hara, Dimitris Karagiannis (eds.).

Abstract:

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper  Read more...

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