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Serving the public : customer management in local government

Author: Henry Benedict Tam
Publisher: Harlow : Longman, ©1993.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

A manual offering step-by-step guidance backed by charts, diagrams and checklists. It should help the reader establish customer orientation as a core value, set and achieve quality management  Read more...

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Details

Document Type: Book
All Authors / Contributors: Henry Benedict Tam
ISBN: 0582212510 9780582212510
OCLC Number: 30514562
Description: vii, 144 pages : illustrations ; 30 cm
Contents: The basis of customer management; why customer management in local government?; developing a customer management strategy; establishing customer orientation as a core value; customer care and staff; customer-led business planning; quality management process; public information; customer feedback; customer participation; performance review; from customer care to customer rights.
Responsibility: Henry Tam.

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