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Servire qualità

Author: Valarie A Zeithaml; A Parasuraman; Leonard L Berry
Publisher: Milano : McGraw-Hill, 1991.
Series: Economia e gestione d'impresa.
Edition/Format:   Print book : ItalianView all editions and formats
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Document Type: Book
All Authors / Contributors: Valarie A Zeithaml; A Parasuraman; Leonard L Berry
ISBN: 8838631204 9788838631207
OCLC Number: 797469562
Notes: Tit. orig.: Delivering quality service.
Description: XVII, 252 p. ; 21 cm.
Series Title: Economia e gestione d'impresa.
Other Titles: Delivering quality service
Responsibility: V.A. Zeithaml, A. Parasuraman, L.L. Berry ; in collaborazione con Gramma.

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Linked Data


Primary Entity

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